Using The Scheduled Override
The Auto Attendant menu has a Schedule Override feature which will allow you to change your Auto Attendant's behavior during pre-defined periods without having to reconfigure its primary schedule, for instance during weekends or holidays.
To configure an override, begin by accessing your Auto Attendant Service's configuration page
|
|
• Click Schedule Override on the left side
|
|
• Set the Priority to the desired numeric value; start with 2 for the first. Smaller numbers have greater priority than larger numbers (i.e. 2nd priority, 3rd priority, etc).
• Enter a name and description as appropriate, then Click Add
|
|
The Override you entered will appear in the list,
• Click Config
This will take you to the parameters menu.
• Enter a name and description as appropriate, then Click Add
|
|
- Time duration defines when in a 24 hour period the override will be taking effect.
- Recurrence Pattern determines what days the override will take effect
- Daily sets the override to take effect every x days from the day the pattern is set. 1 will allow it to take effect every day.
- Weekly allows for the override to take effect during certain days of the week. 1 will allow it to take effect every week.
- Monthly will allow you to set a date each month, and every x months. 1 will allow it to take effect every month.
- Range of Recurrence determines between which calendar dates the Recurrence pattern takes effect.
- Clicking on the 'Start Date' will bring up a calendar; select a date from that calendar.
- If you want the override pattern to continue indefinitely, leave "No end date" selected." If you want the override to cease by a certain date, click 'end by' and select the date you wish the pattern to end in the same manner that the start date was selected.
- The Attendant Menu Override List will determine what prompts are played instead of the usual prompts.
- The drop down will list your menus as they appear in the Attendant Menus section.
- Select the menu you want to override in the left column, and the menu you want to use in place of it in the right column.
- Click Add, and your choices will appear in the list.
- Repeat for each menu you wish to override.
• Once everything is set properly, click submit.
• Click Schedule Override again to review the overrides in place.
More can be added; in the event two overrides conflict, the higher priority (smaller number) will go into effect first.
