No dial tone
If you pick up your phone and find that there is no dial tone or error message it means that your phone adapter encountered a problem during start up.
Most offten this is caused by an interruption in the phone adapters ability to communicate with our network while it is downloading a new configuration file.
• First we need to determine that the phone you are using is plugged into Phone1 of your phone adapter.
• Secondly we need to ensure that your phone adapter has a clear line of communication with our network.
- • Ensure your phone adapter is connected to your network properly (You can double check HERE)
- • If your phone adapter is connected behind a router ensure that it has been configured not to interfere with the VOIP communications by setting up port forwarding or DMZ access
- • After we have made sure its connected correctly and your network is configured properly we will need to restart your phone adapter to allow it to properly download a new configuration file
If everything appears correct and you continue to have trouble with your phone adapter please give our Technical Support department a call and we will be more then happy to assist you in getting this issue resolved.
You can reach our Technical Support Department by calling toll free to (888)607-6937 option 3
