CPBX-Recording an Auto Attendant Prompt
Notes:
• If incoming calls go directly to: “Goodbye” then there is a bad or invalid prompt selected.
• The new prompt may be emailed or recorded to an extension.
• If emailed at too high of a bit rate, the recording will be destroyed when converted.
Downloading the Prompt
In this example, the new prompt has been recorded to an extension.
• From the account Home page, go to Logins -> Voicemail.
• Select the extension location where the prompt was recorded.
• Download the new prompt to your desktop, by clicking on the green arrow.
Converting the Prompt
• Open the file with an audio editing program such as Audacity.
• You will need to set any Stereo audio file to Mono by going to Tracks > Stereo Track to Mono
• You can also right click on the track and select Split Stereo to Mono
• Save the file as a WAV, U-Law file, by selecting: File / Export
• In the Export File dialog box select: Other uncompressed files from the Save as type: drop down.
• Click Options...
•In the Specify Uncompressed Option dialog box select the following options
- Header: WAV(Microsoft)
- Encoding: U-Law
•Click OK
• Click Save
NOTE: In order to upload a prompt it must be saved as a .wav file running at 8000 Hz and encoded in ulaw. While it's possible to convert an existing audio file as indicated below, converting from a higher quality could cause degradation. For that reason we highly recommend recording at the settings indicated.
• In the account: Attendant -> Prompts -> Add Prompt -> (Browse to the prompt) -> Open -> Add
• Next, go to the Menus tab. Next to Attendant, click Config
• Select the new prompt
• Click Submit
