Adding a rule to request that a caller state their name to Incoming Call Manager
To add a number, contact, or contact group to a ruleset to be rejected, please follow these steps.
Begin by logging into your MyAccount portal and going to the Call Forwarding section.
Click on the "Rules" tab.
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On the Rules tab, click "Add RuleSet".
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Name the RuleSet appropriately
Click "Add RuleSet"
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The rule you've added should appear in the list on the left side.
Click on the rule to highlight it.
Click "Add Rule"
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- To affect a single Contact or Group:
Select the "Contact or Group" option and begin typing the first name of the contact or Group; the name should appear as you type. Select it from the list.
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- To affect a single number:
Select the "this number..." and enter the number manually.
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- To affect anyone on your contact list, select the third option.
- To affect anonymous inbound callers, select the fourth option.
Click "Forward" once you've selected the desired option.
In the next box, select "ask the caller to say their name"
The new rule will appear appear in the list of rules for the selected set
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Click "Finish".
The new rule will appear appear in the list of rules for the selected set
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- The specified calls will be asked to state their name when calling; this recording will be played before the call connects. Please note that at present this applies to the named ruleset only; new rulesets will need to have this added. For this reason we encourage maintaining Contact groups if you expect to generate multiple rulesets and forwarding to specific groups.
Click on the “Save” button when finished. A small "Config File Updated" message will appear in green, indicating the changes have been saved.
