1. Last Updated Date: September 25, 2025
This Privacy Policy explains how we process your personal data, including how we collect, use, and process your data, when you visit our website, request information, or subscribe to and use our services, including the GoContact Call-Center Solution. In doing so, we comply with our legal obligations, as your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights. This Privacy Policy applies to Syndeo LLC, d/b/a PhonePower (referred to as “PhonePower”). The last update on September 5, 2024, provided additional disclosures about the collection, use, and sharing of information.
2. Personal Information
- Personal Information. In this Policy, “Personal Information” means any information relating to an identified or identifiable individual. Personal Information includes, but is not limited to, your name, physical address, email address, and telephone number.
- Personal Information Provided by You. When you purchase or inquire about our service, buy equipment, create an account with us, or request information, we may collect information including but not limited to your name, company name, address, and contact information, such as email address, phone number, credit, and payment information to service your account and act upon your feedback or issues.
- Personal Information Collected via Automated Means. As a customer of PhonePower and its affiliated brands, we may automatically collect information using the service including but not limited to IP address, geolocation information, calling records, voicemails and transcripts, and contact information used in call routing.
- Third Parties. If PhonePower obtains information, including Personal Information, from sources other than our Services or receives information from others, we will treat the combined information as Personal Information in accordance with this Policy.
- PhonePower Use of Information. PhonePower may collect and use subscriber identifiable information for billing, provisioning of service, resolution of problems associated with service, 411 type directory services, 911 emergency service, demographic data, and to inform subscribers of new products or services that will enhance their PhonePower experience. PhonePower may use subscriber identifiable information to market new products and services to the subscriber and to any channel partner that may have knowledge of the subscriber’s services with PhonePower.
3. Cookies Policy
- Cookies. “Cookies” are pieces of information that may be placed on your computer by a website for the purpose of enhancing your communication and interaction with that website. PhonePower uses cookies to improve your experience while you navigate through our website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Please be aware that we, and our service providers and partners, use cookies and other tracking technologies within this website to monitor and record any and all activities and communications to, from, and on, the website. You hereby acknowledge, agree, and consent to such monitoring and recording by us and our service providers and partners.
- Manage Cookies. Many web browsers allow you to manage your preferences relating to cookies. You can set your browser to refuse cookies or delete certain cookies. Please note that if you choose to block cookies, doing so may impair the use of our Equipment and Services.
- Third Party Cookies. We also use third-party cookies that help us analyze and understand how you use this website. You have the option to opt out of these cookies, but opting out may affect your browsing experience.
- Do Not Track. We do not currently respond to “do not track” signals as we are trying to provide you with a personalized experience. However, you can customize your tracking and cookie preferences by adjusting your browser settings.
- Opt-Out. Where required by law, and if your browser supports it, you can turn on the Global Privacy Control (GPC) settings on your browser to opt-out of the sharing of your Personal Information.
4. Your European Union Privacy Rights
If you are an EU resident, you have the right to access, rectify, or erase your personal information, as well as the right to restrict or object to certain processing activities. We are committed to keeping you informed about the data we collect, how it is used, and your rights in relation to your personal information. To make a request, please send an email to [email protected] or a letter to PhonePower Compliance, 9221 Corbin Ave, Suite 155, Northridge, CA 91321.
5. California Consumer Privacy Act (CCPA)
a. Applicability. This section applies only to California consumers. For purposes of this section "Personal Information" has the meaning given in the California Consumer Privacy Act (“CCPA”).
b. Categories of Information We Collect
- Identifiers – Such as real name, alias, address, unique personal identifier, online identifier, Internet Protocol address, email address, or account name.
- Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
- Commercial Information - Records of personal property, products or services purchased, obtained, or considered.
- Sensitive Personal Information - Account log-in, access code, passwords, credentials, precise geolocation, and contents of communications.
c. Your Rights Under CCPA. As a California resident, you may ask businesses to disclose what personal information they have about you and what they do with that information.
d. Right to Opt-out. If a subscriber wishes not to receive specified communications or have certain information used for specific purposes, they may opt out by contacting PhonePower. Users may email [email protected] to opt-out of direct marketing communications or use the unsubscribe feature provided on all email communications.
e. Right to Correct. You may ask businesses to correct inaccurate information they have about you.
f. Right to Delete. You can request that businesses delete personal information they collected from you.
6. Children’s Privacy Policy.
PhonePower does not sell products or services for purchase or use by children and does not knowingly collect information from individuals under 18 years of age.
7. Security.
PhonePower is committed to safeguarding your information and has implemented robust security measures. However, no information transmission over the Internet is 100% secure, and PhonePower cannot guarantee that data may not be unlawfully accessed or obtained.
8. Sharing and Disclosure of Information.
PhonePower will not trade, sell, or disclose subscriber identifiable information to third parties for marketing purposes without consent, except as required by law or in the event of a merger, acquisition, or asset sale.
9. Unlawful Activity.
PhonePower may use subscriber information to investigate or prevent unlawful activity or activities that threaten service integrity or violate PhonePower’s Service Agreements.
10. Compliance with CIPA 632(a).
In accordance with the California Information Privacy Act (CIPA) Section 632(a), PhonePower ensures protection of personal information. Before initiating a live chat session, you will see a consent link. PhonePower provides notice that by continuing to chat, you consent to recording and storage in accordance with our Privacy Policy.
11. Account Information
The subscriber is responsible for ensuring that the information on file with PhonePower is current and accurate. Subscribers may update information through the PhonePower portal or contact our customer service department at phonepower.com/contact-us/.
12. Changes to This Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Your continued use of our services after changes are posted constitutes your consent to the updated policy.
13. How to Contact Us
- Email: [email protected]
- PhonePower Compliance
9221 Corbin Ave, Suite 155
Northridge, CA 91324.