What is ACD (Automated Call Distribution)?
From PhonePower Knowledge Base
ACD is a call center queuing system. Agents join a queue, and callers are placed in queue with music until an agent is available to speak to them. This type of incoming call distribution is typically for customer service agents, help desks and any department taking a large volume of inbound calls. Agents can make themselves available or unavailable for the call queue.
Phone Power does not offer ACD, but offers Hunt Groups as an alternative call distribution solution.
For more information regarding the difference between Hunt Groups and ACD, please see the following article:
