Differences between ACD and a hunt group

There is a difference between Hunt Groups and Automated Call Distribution.

Hunt Groups do not queue callers:

Either the call is answered or it is sent to Voicemail. In a Hunt Group the caller is sent in sequence to each agent and the first available one will answer. Callers in a Hunt Group do not hear music while on hold.

Automated Call Distribution will queue callers:

The callers will hear music while on hold until an agent answers the call or the call times out and is sent to voicemail.

Phone Power only offers Hunt Groups as a call distribution solution.