Using The Password Recovery Feature
- If you have forgotten your password to access your MyAccount page for your Phone Power account you will need to use the Forgot Password feature to recover your password. You will be required to input the username and email that is associated with the Phone Power account to complete the process.
Note: If you do not know the username on the account or no longer have access to the email address on file, you will need to contact customer service at 888 60-power. You will need to provide the agent with some billing information to confirmation your identity. If you know your username, and you have access to the email address on file, you can do a password recovery via email. Navigate to MyAccount and click Forgot Your Password?.
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• On the next page, fill in the username for your Phone Power MyAccount and the email address you have on file with us and click the Send Password button.
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An automated email will be sent to the email address on file containing a temporary password you can use to log in and change the password to one of your choosing. If you have problems receiving this email, please check your spam and junk mail filters to make sure the email is not being caught there.
•The password that is sent to your email is a temporary password. Once you are logged into the my account page with the new password, please change your password to a password that you will be able to remember. Please refer to updating your my account password for more information on changing your password.
- Note: All information is case sensitive. If an error is generated while doing this process, please make sure the spelling is correct and the proper case is applied to both the username and email address.
If you cannot recover your password via email, you will need to contact us at 888 60-power (888 607 6937) and an agent will assist you. Phone Power agents are unable to view any account password information, the automated process must be completed.
