Remote Assist
CitrixOnline's GoToAssist is the #1 global market leader for Remote Technical Support. Phone Power uses GoToAssist to diagnose and fix problems that you may be experiencing with your service. It is fast to set up, saves you time, and is easy to use.
In the event that a technician requests to initiate a GoToAssist Remote Support Session please visit www.fastsupport.com
Upon visiting www.fastsupport.com you will be prompted for Your Name and Support Key
Please enter your First Name.
The Support Key will be given to you by the Phone Power technician
Click Continue
Upon clicking continue an automatic download of the GoToAssistLauncher.exe will initiate via your web browser
on the Apple/Mac interface the file will be known as Citrix Online Launcher.dmg
At this time Smartphones and Tablets are not supported for Remote Support sessions
Once the download is complete please open the recently downloaded file by clicking on the button below the down arrow.
In the event that the file does not show in the area seen above please refer to the graphic
Click Run
FYI Citrix Online is a verified publisher this security warning can be disregarded
After clicking run the GoToAssist session will initiate
Please let the progress bar complete
The window should automatically appear on your computer.
In the case that it doesn't please minimize any windows you may have open as this Approve Session – GoToAssist window may be hidden.
Please join the session by clicking Yes
Your GoToAssist / Remote Session has initiated and the Phone Power technician will now be able to assist you further
FYI The purpose of the Remote Session is to allow the technician to gain access
to your machine to make the necessary configurations to correct any issues that you are calling about.
To uninstall GoToAssist (FastSupport)
Please go to the Start Menu
Select Control Panel
Select Programs and features
The program will be listed as GoToAssist Customer
Select the program
Click Uninstall
To uninstall on Apple/Mac go to Spotlight-> type in Citrix Online → Drag to Trash Can
