Device not registered
Your phone adapter will say "Device Not Registered" if it is unable to contact our network to properly register with your account. The most common cause for this occurring is that your phone adapter is set up behind a router that hasn't been properly configured.
What to do if your phone says "Device Not Registered"
• First we need to determine that the phone you are using is plugged into Phone1 of your phone adapter.
• Secondly we need to ensure that your phone adapter has a clear line of communication with our network.
- • Ensure your phone adapter is connected to your network properly (You can double check HERE)
- • If your phone adapter is connected behind a router ensure that it has been configured not to interfere with the VOIP communications by setting up port forwarding or DMZ access
- • After we have made sure its connected correctly and your network is configured properly we will need to restart your phone adapter to allow it to properly download a new configuration file
If everything appears correct and you continue to have trouble with your phone adapter please give our Technical Support department a call and we will be more then happy to assist you in getting this issue resolved.
You can reach our Technical Support Department by calling toll free to (888)607-6937 option 3
