Configuring the Grandstream for PPPoE Type DSL Internet

In order to get service working, you will need to put your DSL modem in bridged mode and place the PPPoE credentials on the Grandstream. Please contact your ISP and ask them to provide you with your PPPoE credentials. Write the PPPoE credentials down for future reference.

After getting the credentials from your ISP, tell them that you need to bridge your modem. Have your ISP walk you through the process of bridging your modem so that a router can be connected to the modem.

After you have bridged the modem:

• Turn off the DSL modem and the Grandstream.
• Connect the DSL modem to the WAN port of the Grandstream.
• Connect a computer to the LAN port of the Grandstream.
• Once connected in this manner, turn ON the DSL modem.
• Once the DSL modem is synced and lights are steady, turn ON the Grandstream.

Open a browser and navigate to http://192.168.2.1

• Log in with the default password 123.

• Click on Basic settings.

• Change the IP address to use PPPoE

You now need to populate the PPPoE credentials:

• PPPoE account ID: type in the full username that your ISP gave you when you retrieved your PPPoE credentials (typically this will look like an email address such as [email protected]).
• PPPoE password: type in the password that that your ISP gave you when you retrieved your PPPoE credentials.
• Set the Preferred DNS server to 208.67.222.222

• Click Update at the bottom of the page.
• Click Reboot on the following page.

The Grandstream will reboot. After 3-5 minutes the Grandstream should be registered and able to make and receive calls.

If you are unable to place a call after 15 minutes, please contact our support department for additional assistance.