I’m currently on the International plan where I have 1,200 international minutes. I only call one international phone number. For some unknown reason, some of the phone calls that I make to this specific phone number get charged while some of the phone calls to this specific phone number do not get charged. The site shows that I’ve used up 280 minutes of my international minutes. Anyone have a clue as to why I would be charged some of the times?
Phone Power - Forum - VoIP & Phone Services News, Updates & Support » Billing & Sales » Billing & Payments
Intermittent Call Charges
(2 posts) (2 voices)-
Posted 1 year ago #
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Hello jspadilla, I have reviewed your account and noticed the calls you were being invoiced for should not have been populated as pending charges. After further investigation by our technicians the issue has been resolved as of today. I greatly apologize for any inconvenience or disturbance this may have caused you. If you log into your account and view your pending invoices you will see you have a balance of $0.00. Thank you very much for reporting this issue to us immediately, Please do not hesitate to notify us of any further issues you come across. Have a nice day!
Posted 1 year ago #
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