ok I will wait hope to have this resolved
Suport is bad as a stale loaf bread(16 posts) (5 voices)
After talking with the routing group it is entirely plausible it might be hardware related. This would explain why they weren't able to re replicate it while trouble shooting.
Some one has to do something as there is no way to run my business with bad phone lines as your service has been not acceptable
I would like to know if when and if you can fix the issue
this is not an argument as some of the tech support have stated but a fact and important one
we need to know what is going on
This is really bad I as Richard in the tech support even refuses to connect to tier2 support he chooses to go as irreverent questions as I have given all the info many times
It appears you contacted us on 08/10. We had a teir2 get in contact with you and it seems you were having issues enabling the DMZ and in the efforts to enable remote access into your computer to take a look into the situation were you unable to continue because you had to leave. We still are awaiting your call back.
The ticket regarding your DTMF and audio quality issues has been closed due to inactivity. We have emailed and left you a voicemail regarding this issue and that we were attempting to contact you with no response. When you have time to troubleshoot with us please contact us at 888-607-6937 option 3 for technical support.
Setting this post to resolved until we get a response or re-open the case.
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