ok I will wait hope to have this resolved
Phone Power - Forum - VoIP & Phone Services News, Updates & Support » Technical Support » Residential & Small Business Service
Suport is bad as a stale loaf bread
(16 posts) (5 voices)- Started 9 months ago by peter pan
- Latest reply from Charlie Tech
- This topic is
resolved
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Posted 9 months ago #
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After talking with the routing group it is entirely plausible it might be hardware related. This would explain why they weren't able to re replicate it while trouble shooting.
Posted 9 months ago # -
Some one has to do something as there is no way to run my business with bad phone lines as your service has been not acceptable
I would like to know if when and if you can fix the issue
this is not an argument as some of the tech support have stated but a fact and important one
we need to know what is going onPosted 9 months ago # -
This is really bad I as Richard in the tech support even refuses to connect to tier2 support he chooses to go as irreverent questions as I have given all the info many times
Posted 9 months ago # -
It appears you contacted us on 08/10. We had a teir2 get in contact with you and it seems you were having issues enabling the DMZ and in the efforts to enable remote access into your computer to take a look into the situation were you unable to continue because you had to leave. We still are awaiting your call back.
Posted 9 months ago # -
The ticket regarding your DTMF and audio quality issues has been closed due to inactivity. We have emailed and left you a voicemail regarding this issue and that we were attempting to contact you with no response. When you have time to troubleshoot with us please contact us at 888-607-6937 option 3 for technical support.
Setting this post to resolved until we get a response or re-open the case.
Posted 9 months ago #
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