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How does this work - new Order

(17 posts) (4 voices)

Started 11 months ago by sivasubramanian
Latest reply from Charlie Tech

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sivasubramanian

New customer
Joined: Jun '12
Posts: 6
offline

I recently placed an order and have been waiting for the second email which I hope will state the activation date of my phone which is being ported from my old service provider. My cc has been charged for the plan the day I ordered.

However I have a question. I'm not sure how many days it might take before my service becomes active. So, if it starts after 10 days to get my number ported, how does billing works. The 10 days where I was waiting to get my number ported - How will this be treated?
My question is how will I be billed? Is it from the date of activation or from the day I ordered the service?

Thanks in advance for your response.

Posted 11 months ago #
thepcguru

Preferred Customer
Joined: May '11
Posts: 777
offline

You are correct you will get a second email w\your port date. You credit card gets charged on the day you placed the order. Your incoming service may not be active but that is not PP fault and you still can make outgoing calls. So in all fairness it is no different then order any other subscription whether it be TV, Cable, or Internet. Cheers :)

Posted 11 months ago #
sivasubramanian

New customer
Joined: Jun '12
Posts: 6
offline

I agree to what you say. But it has been 3 days since I placed the order and no sign of the second email. Can anyone please update the status for Order Number 543289.

I got a different answer when I called over the phone.

Posted 11 months ago #
sivasubramanian

New customer
Joined: Jun '12
Posts: 6
offline

Also my service is not active. It makes sense when I can make calls after I place the order. But the case here is my card gets charged and I can make no calls or receive calls.
I don't know when I'll be able to make calls. But any service provider will charge for the service and not when ordered.

Probably I should have been more careful and considered all these things when placing an order here.Hope it gets resolved soon.

Posted 11 months ago #
bv12345

Senior Customer
Joined: May '11
Posts: 433
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sivasubramanian said:
Also my service is not active. It makes sense when I can make calls after I place the order. But the case here is my card gets charged and I can make no calls or receive calls.
I don't know when I'll be able to make calls. But any service provider will charge for the service and not when ordered.

Probably I should have been more careful and considered all these things when placing an order here.Hope it gets resolved soon.

If I recall correctly (it has been a while) I was told the outgoing service would become active when the port was confirmed, not completed, just confirmed. I think the reason for that is because once your service is activated the caller ID shows your future (to be ported) number. They probably want the confirm the number is actually yours before they allow outbound calls displaying from that number.

What I specifically remember was that the total process was 6 days to port my number to PhonePower, which I thought was fast for VOIP, since I know my previous VOIP carrier took several months.

Posted 11 months ago #
thepcguru

Preferred Customer
Joined: May '11
Posts: 777
offline

Charter costs me 40.00\month for internet it took them a day to get someone out to hook me up. Sure I could call them up and ask for a credit of a buck and change? But really? PhonePower costs .60 cents a day or less would you like me to mail you a buck if you are hurting that bad for money. ;) Since you ordered over the weekend; they like cable, DSL, phone, etc. they don't activate customers over the weekend (at least no one I know over 10 peeps I have referred). The reason you can't make calls is because each order has to be reviewed for accuracy, fraud, etc. and they manually activate customers ASAP. Relax bro you service will be active very shortly.

P.S. You are correct your outgoing service should be active before your port completes but don't hold me to that. It has been awhile since I have personally referred anyone. Either I will call one of my peeps and get back to you or PP will.

Posted 11 months ago #
sivasubramanian

New customer
Joined: Jun '12
Posts: 6
offline

Thanks. I'm not complaining, just want to get the service asap. Vonage or any other VOIP that I have used, activates the service sooner than PP.

Posted 11 months ago #
thepcguru

Preferred Customer
Joined: May '11
Posts: 777
offline

True...but who gives you better customer service, cheaper rates, etc. If you ever been in the communications field or owned you own business you would understand. I believe I read somewhere from the CEO\GM of PP posted that the company had to eat charges from VOIP fraud that totaled probably more then I make in a year. If I'm wrong then forgive the mistake but regardless every VoIP company gets hit with VoIP fraud. Their prevention mechanisms are what determines whether they will be around to serve you within a year.

Me knows you are impatient, lol. Go play some Xbox, hire a hooker, etc. and soon enough your service will be ready. Good things come to peeps that wait. PP is not your other company, if you were happy with them you would not be leaving them right?

I repair computers I frequently hear Joe Blow does it for 50.00 I'm not Joe Blow. I tell them straight up why are you seeking my services if you already telling me Joe Blow is cheaper. JMHO have a groovy night.

Posted 11 months ago #
sivasubramanian

New customer
Joined: Jun '12
Posts: 6
offline

Ok, how do I give your referral. It said friend referral gets each of us $10. But could'nt get any name/number for referral. Do you mind if I can give yours?

Posted 11 months ago #
thepcguru

Preferred Customer
Joined: May '11
Posts: 777
offline

No not at all bro just tell them thepcguru sent you from the PP forum. They know who I am :-) I'll call up PP in the mourning just to make sure I am right about the activation time. Hopefully, you will be able to make outgoing calls tomorrow. Nice meeting you BTW I'm sure you will enjoy your service like we all do and will agree it is worth the wait. Good night...

Posted 11 months ago #

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