Here is a list of the options for the key actions for the Auto Attendant.
Do nothing: No action is taken by the Attendant.
Play prompt: An additional prompt is played to the caller. When selected, you need to select the prompt from the Action Data 1 or Action Data 2 drop down list, accordingly.
Go to attendant: The call is transferred to a different Attendant menu. When selected, you need to select the Attendant from the Action Data 1 or Action Data 2 drop down list, accordingly.
Leave message to domain: The caller is prompted to leave a message in the domain’s voice mailbox (At this time Phone Power does not use this feature).
Leave message to extension: The caller is prompted to leave a message in the extension’s voice mailbox. When selected, you need to select the extension from the Action Data 1 or Action Data 2 drop down list, accordingly.
Leave message to email: The caller is prompted to leave a message. The message will be sent to the email defined in the Action Data field. When selected, you need to specify the email address in the Action Data 1 or Action Data 2 field, accordingly.
Leave message – Ask user: The caller is prompted to enter the extension number for which a message is to be left.
Voice Mail: The caller is prompted to log in as owner of the mailbox in order to retrieve voicemail. (This option is not applicable for No Answer scenarios).
Transfer to Operator: The call is transferred to the Operator extension (as defined in the Operator page.).
Collect and Dial: The caller is prompted to enter the extension number if known, and the call is transferred to that extension accordingly.
Transfer to Extension: The call is transferred to a specific extension. When selected, you need to specify the extension number in the Action Data 1 or Action Data 2 field, accordingly.
Directory: The directory service is activated. A caller is prompted to enter the name of the person to whom the call is to be transferred, using the telephone keypad. The system will then prompt with the matching names, asking the caller to select the correct one.
Disconnect: The call is to be disconnected.
Once an Option is defined, click on Define and then Submit to save the changes.