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Fax-Enabled Voicemail

 

Fax-Enabled Voicemail


Phone Power now offers Fax-Enabled Voicemail service. This allows your existing Phone Power Voicemail box to receive inbound faxes. There is no cost for this service.

By enabling this option through your My Account portal, your Phone Power service is ready to accept incoming faxes.  With this option, there is no need for a second phone number that is dedicated to faxing and you can instead use your primary Phone Power phone number for inbound faxes.


To receive a fax:

    - If you are expecting a fax, your phone will ring as normal. Do NOT answer the phone. Instead let the voice mail answer the call. You will see the fax listed along with your voice mails in the My Account portal.

    - If you happen to pick up the phone and hear fax tones, hang up the phone. In many cases, the remote fax machine may wait a couple minutes and resend the fax to you. Once the phone starts to ring again, simply let your voice mail answer the call.  You may need to contact the sending party and ask them to re-send the fax if their machine does not automatically re-send the fax.

    - If you have voice mail notification set to email you upon New voice mails, you will still only receive the voice mail notifications.  Please refer to How to Enable the Fax and Voicemail Notifications to Email for more information. This attachment will be in the TIFF file format.  This is a standard file format for electronic faxing services.



To Fax-Enable your voicemail box, please log into the My Account portal.

  - Next to your Phone Power telephone number on the My Account Home page,  Click the Enable link under Fax-Enabled Voicemail .



  - A confirmation popup will be displayed.
      - Please read the message as you are agreeing to the Terms of Service.

  - Click the I Agree button to finish the process.

  - Your voicemail box will now be able to accept faxes sent to your Phone Power telephone number.

*** Note ***
    - If your voicemail box is full, incoming faxes will not be received.
    - This feature will only function if your voicemail box is enabled on the phone number that you wish to have the Fax-Enabled voicemail.


For questions or ordering issues, please contact Customer Service at customerservice@phonepower.com.


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Last Modified:Friday, November 13, 2009
Type: INFO
Rated 4 stars based on 1 vote.
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