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Frequently Asked Questions (FAQ) General List

 

Frequently Asked Questions (FAQ) General List


Here is the general listing of the Frequently Asked Questions. 

If you require more information, please click on the name of the Frequently Asked Question and you will be directed to the article.

Contents:

1. Basic information

2. Getting Started

3. Using Our Service

4. Billing Questions

5. Hardware

6. Cancellation of Service

7. Support Info

8. Business Account info



1. Basic information:

What does VoIP mean?

30 Day Satisfaction Guarantee.

 Can I use a dial up internet connection to use your service?

How will the sound quality compare to a traditional phone line?

Can I only talk to users who have Phone Power service also?

Is there a minimum internet speed requirement?

Do you have international calling available?

Do you offer service to customers outside of the Continental USA?

Can I check the current Network Status?

Can you pick any area code number as you wish?

Can I have a toll free number with my residential service?

How do you know if a phone number or area code is available or not? Where does it indicate it?

I need both internet and phone, does Phone Power provide both services?

Can I Try the Service Without Committing?

Does Phone Power Offer Ring Back Tones or Distinctive Ring Tones?

Do I have service with Phone Power before the transfer completion date?


2. Getting Started:

Is there an Activation fee?

Do I need any special phones to use Phone Power?

Do I need special hardware to use your service?

Is the hardware free?

Can the hardware be shipped COD (Cash on Delivery)?

Can I use my own phone adapter?

Does your service require an existing phone number?

Can I get a new number?

What if I want a new number outside of my local calling area?

Can I transfer my current phone number?

When transferring (porting) a number does that mean I will be without a phone while it’s being transferred?

Would that mean paying two phone companies?

Do I need to call to cancel service with my old phone company?

Is there an additional cost for me to transfer (port) over my number?

What happens if my current phone line has my high speed internet on it?

What is Dry Loop / Stand Alone DSL line?

How can I request a Number Transfer Date Change?

How does the number porting process work?



3. Using Our Service:

What format is the fax in?

Can I have my faxes sent to a different email than my voicemails?

What is my fax number when I am faxing off of the telephone line?

Can I use my computer and talk on the phone at the same time?

Does my computer need to be on if I want to use the phone?

How much is caller I.D. and other features?

How do I activate a feature?

What will show up on my Caller ID?

What is a virtual number and do you offer them?

How do I make a 411 Directory Assistance calls?

How do I make Operator Assisted calls?

How do I make International Operator Assisted Calls?

Do you offer toll-free numbers?

Can I call 800 numbers?

Can I make or receive collect calls?

What about 911 emergency calls?

What is E911 and do you offer it?

Will your service work with my home alarm system?

Does your system work with DirecTV / Dish TV?

If my internet connection goes down and someone tries to call me, what will happen?

How do I know I have voice mail?

Can I record my own voice mail greeting?

What if I want a phone in my kitchen and my modem is on the other side of my home?

Does your system support faxing?

What is my fax number when I am faxing off of the telephone line?

Do you have any plans to eventually support virtual fax?

Will I be listed in the white pages or with 411?

I got a new number with you and now I would like to transfer my other number to replace it.

How many numbers can I put in the block list?

Can I block all calls from a certain area code or 800 numbers?

Can I set up my service so that my caller ID on outbound calls is blocked by default for all calls without having to dial extra digits?

Can I block all No Caller ID available and all Blocked Caller ID inbound calls?

What does Phone Power do to protect and ensure the privacy of incoming our outgoing calls?

Can I use Phone Power service with my softphone?

What if I have Static during phone calls?

What can I do about Choppy Audio?

Do I have service with Phone Power before the port date?

I moved, does the service still work?

How Long Does it Take to Process the Order?

What types of telephones will function with the Phone Power Service?

Is the service available outside the USA?

Do you offer toll-free numbers?

Can I have the same phone number ring to different locations?

Can I import a contact list to My Account's contact list?



4. Billing Questions:

When am I charged for the first month of service?

Am I ever charged for monthly minutes?

Do you charge for Directory Assistance or Operator Assistance calls?

When do you charge me for Directory Assistance and Operator Assisted calls?

What if I want to block 411 Directory Assistance and Operator Assisted calls?

How do you bill for International Calling?

For your long distance / international billing, what is the billing increment? (e.g. 1 second, 5 second, 1 minute)?

Is there a charge to call Canada, Hawaii or Alaska?

How is the monthly billing processed?

How can I update my credit card on file?

Can I use my debit card to pay my bill?

What are the taxes and fees on the bills?

Can I receive a paper billing statement?

I do not see my free months of service on my online invoice?

How can I change my current plan?

How do I refer someone and get credit?

Is there a limit to how many people I can refer in order to receive credit?

What is considered a connected call?

I canceled the service, but I'm signing up again. Is my old phone number still available?

What is the Cost for a Second Phone Number?

What is my Billing Date?

How Do I Change my Phone Number?

Can I get a Credit to My Account for Loss of Service?

Can I Sign Up for Multiple Phone Numbers at Once?

What is the Cost for a Second Phone Number?
What is a "rate center" and why can't Phone Power port my number?



5. Hardware:

When will I receive my ATA hardware?

What kind of hardware do I need to use for your service?

Do I need any other hardware?

Can I use my own phone adapter?

What if I have problems with my hardware?



6. Cancellation of Service:

How can I cancel my service?

What about returning the hardware?

What about refunds?



7. Support Info:

Will your hardware work with my existing router?

I have no dial tone on my Grandstream?

I can make out bound calls but I do not get any incoming calls?

Will your service work with my VPN (Virtual Private Network)?

The sound on my phone is choppy?

If I put your hardware in front of my router, I get phone service but no internet. And if I put my router in front of your hardware, I get no phone service?

Will the caller id displayed on the phone be what is in your contact list or the name generated by the incoming caller ID?

The Blocked Contacts is not working?

How do I enable Anonymous Caller Rejection?

Can I take the service with me when I travel?

Can I change the Music on Hold to something else?

Callers are getting Music on Hold instead of a ring when they call me?

I have Unconditional Forwarding enabled, but my device still rings when I receive a call?

What audio algorithm are you using? (G.711 or G.729)

What Codecs does Phone Power use?



8. Business Account Info:

What is a Hosted PBX?

What is a Legacy PBX?

What is ACD (Automated Call Distribution)?

What is a Hunt Group?

What are the differences between ACD (Automated Call Distribution) and a Hunt Group?

What is an Auto Attendant?

Are we able to use softphones with your Hosted PBX system?

Are IP Phones leased of purchased?

For further information about Business Accounts, please Click Here.

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Last Modified:Monday, July 06, 2009
Type: FAQ
Rated 5 stars based on 1 vote.
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